CONDITIONS OF USE AND PURCHASE

The Owner of the site is MARIA LUISA GOMEZ CASTELLANO with CIF: 46074665F and registered office at CALLE GENERAL PARDIÑAS 105, 7B, 28006, MADRID.

​ 1.- INTRODUCTION

This document (together with all the documents mentioned herein) establishes the conditions governing the use of this WEBSITE and the purchase of products on it (hereinafter, the conditions). Please read these Terms and Conditions, our Cookie Policy and our Privacy Policy (collectively, the "Data Protection Policies") carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and our Privacy Policy, so if you do not agree to all of the Terms and the Privacy Policy, you should not use this website. If you have any questions regarding the Terms and Conditions or the Privacy Policy, you may contact us through our contact channels. The contract may be concluded, at your option, in any of the languages in which the Terms are available on this website.

2.- OUR DETAILS

The sale of articles through this website is carried out under the name MARIA LUISA GOMEZ CASTELLANO with CIF: 46074665F and address at CALLE GENERAL PARDIÑAS 105, 7B, 28006 MADRID, with telephone 664 82 66 41 and email info@valeriebrand.es.

3.- YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data that you provide about yourself will be processed in accordance with the provisions of the Data Protection Policies. By using this website you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.

4.- USE OF OUR WEBSITE

By using this website and placing orders through it you agree to:

  • To use this website only to make legally valid enquiries or orders.
  • Not to place any false or fraudulent orders. If we reasonably believe that such an order has been placed we will be entitled to cancel it and inform the relevant authorities.
  • To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.
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5.- HOW TO PLACE AN ORDER

To place an order, you must follow the online purchasing procedure and click on "FINISH ORDER". After this, you will receive an e-mail acknowledging receipt of your order ("Order Confirmation"). We will also inform you by e-mail that the product is being shipped ("Shipping Confirmation").

6.- TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that there has been an error when entering your personal data during your registration as a user of this website, you can modify them in the "CONTACT" section. In any case, you may correct errors related to the personal data provided during the purchase process by contacting the customer service department by telephone at 664 826 641, or by email at info@valeriebrand.es , as well as exercising your right to rectification as set out in our Privacy Policy at luisagomezcastellano@gmail.com . This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. This website also provides details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service department, at the above telephone number or email address, to rectify the error.

7.- PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

8.- DELIVERY

Unless there are circumstances arising from the personalisation of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within 24/72 hours, depending on the shipping method selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of either proceeding with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. For the purposes of these.

For the purposes of these Conditions, "delivery" or the order shall be deemed to have taken place or to have been "delivered" at the moment when you or a third party indicated by you acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

9.- TRANSFER OF RISK AND OWNERSHIP

The risks of the products shall be borne by you from the time of delivery. You will acquire ownership of the products when we receive payment. You may use credit card as a means of payment. By clicking continue you are confirming that the credit card is yours. To minimise the risk of unauthorised access, your credit card details will be encrypted. Credit cards will be subject to checks and authorisations by the credit card issuer, but if the credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.

10.- VALUE ADDED TAX AND INVOICING

In accordance with the provisions of article 68 of Law 37/1992 of 28 December 1992 on Value Added Tax, the delivery of the goods shall be deemed to be located in the Spanish VAT territory if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT in accordance with the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

11.- RETURNS POLICY
11.1.- LEGAL RIGHT TO CANCEL THE PURCHASE.

Right of withdrawal. If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. To exercise the right of withdrawal, you must notify us at MARIA LUISA GOMEZ CASTELLANO, telephone 664 826 641, by writing to us at info@valeriebrand.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).

Consequences of withdrawal. In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you tell us otherwise, expressly stating the means of payment by which you wish us to carry out the reimbursement. You must return the products to us without undue delay and, in any event, within 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

11.2.- CONTRACTUAL RIGHT OF WITHDRAWAL

In addition to the right of withdrawal legally recognised for consumers and users and mentioned in clause 11.1 above, we grant you a period of 30 days from the Dispatch Confirmation to return the products. In the event that you return the products within the contractual period of the right of withdrawal, but after the statutory period has expired, you will only be reimbursed the price paid for such products. You will bear the direct costs of returning the product. You may exercise your right of withdrawal in accordance with clause 11.1 above, but if you notify us of your intention to withdraw from the contract after the legal withdrawal period has expired, you must in any event deliver the goods to us within 30 days of the Dispatch Confirmation.

12.- GUARANTEES

If you contract as a consumer and user, we offer guarantees on the products we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from delivery of the product. It is understood that the products are in conformity with the contract provided that:

They conform to the description made by us and possess the qualities that we have presented on this website.

They are suitable for the uses for which products of the same type are normally intended.

They are of the quality and performance which are reasonably to be expected of a product of the same type. In this sense, if any of the products do not comply with the contract, you must inform us of this by any of the means of communication provided for this purpose.

​ ​ 13.- WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that we send you must be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with legal requirements to be in writing. This condition will not affect your statutory rights.

14.- ASSIGNMENT OF RIGHTS AND OBLIGATIONS ​

The contract is binding on both you and us and our respective successors, assigns and successors in title. You may not transfer, assign, encumber or otherwise transfer a contract or any of your rights or obligations under it without our prior written consent. We may transfer, assign, charge, encumber, sub-contract or otherwise transfer a contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers shall not affect the rights, if any, that you, as a consumer, have at law nor shall they cancel, reduce or otherwise limit any warranties, whether express or implied, that we may have given to you.

15.-WAIVER

The failure by us to require strict performance by you of any of your obligations under any contract or these Conditions or the failure by us to exercise any rights or remedies to which we may be entitled under any such contract or these Conditions shall not constitute a waiver or limitation of any such rights or remedies or relieve you from any such obligations. No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under any contract or the Terms. No waiver by us of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to you by

16.- PARTIAL INVALIDITY

If any of these Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity.

17.- OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We reserve the right to change these Terms and Conditions. We will keep you informed of material changes to these Terms and Conditions. The changes made will not be retroactive and, subject to possible exceptions on a case-by-case basis, will apply 30 days after the date of their publication in the relevant notice. If you do not agree with the modifications introduced, we recommend that you do not use our website.

18.- APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under current legislation.

19.- COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

We welcome your comments and suggestions. Please send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or e-mail address indicated. Your complaints and claims to our customer service will be dealt with as quickly as possible and, in any case, within the legally established time limit. Likewise, they will be registered with an identification code that we will inform you of and will allow you to follow them up.

20.-SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data and possible theft. To achieve these purposes, the user/customer agrees that the provider obtains data for the purpose of authentication of access controls.

  • We offer 100% secure payment

    At www.valeriebrand.es we guarantee that every transaction is 100% secure.

    All purchases you make on our website are guaranteed by the secure server of the bank Banco Santander, so that your data is protected and encrypted by the most advanced technology, making it much safer to send your data to the banks secure server than to pay at a petrol station, restaurant, etc.

  • What happens when I send my details online?

    When you make the purchase and choose the payment method, when you click on the Payment by card button, the website connects to the Secure Server, from that moment you enter the secure area and enter your bank details in the bank's Secure Server, which ensures that the transaction meets the security requirements and carries out the transaction, after which the confirmation of the transaction appears and the buyer returns to the shop.

  • Could someone know the encryption key?

    Every time a user connects to a secure server, the server generates a random key for the session it is establishing with the user, while the client's browser generates another key, also random, which is used to identify itself to the server.

    If at the moment a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection.

    The Secure Server ensures that the generated keys never match while multiple simultaneous connections are established.

  • How do I know that a secure connection has actually been established?

    PYou can tell if you have connected to a Secure Server if the URL starts with "https://". In addition, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).

  • What security protocol is used in transmissions?

    Connections to the Secure Server use the latest specifications of the standard network security protocol: SSL.

  • Which financial institution guarantees the security of my transactions?

    When you make a purchase with a debit or credit card on www.valeriebrand.es a connection is established with the Secure Server of Banco Santander, which provides all its experience and technological infrastructure to support all electronic transactions made on www.valeriebrand.es in a secure and efficient manner. When a payment request arrives at Banco Santander's Secure Server, it is responsible for managing the authorisation or denial, in real time, of the payment for that purchase after verifying that all the details are correct for the payment to be made.

  • Where can you get more information?

    If you would like further information on security issues, you can consult the information provided by Banco Santander on its website, www.bancosantander.es.

  • 3D Secure

    Banco Santander's gateway is compatible with the new secure internet payment protocols introduced by the Visa and Mastercard brands.

    3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, guaranteeing that the customer using a card number is really the cardholder. This is done by means of a secret code that your own bank will provide you with and that only you will know, in most cases this code can be requested on-line. For more information you can consult your bank's website or contact your bank.

  • Very important

    Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special key to buy online that must be provided by the financial institution issuing the card, mentioning the need to have the virtual key of 3D Secure. We recommend using this 3D Secure system, you can be sure that you are the only one who can make purchases with the card, making it impossible to use it fraudulently on the internet, guaranteeing the total security of the transactions.

  • How do we protect your credit card payment?

    www.valeriebrand.es uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol. (For more information, please visit www.ssl.com).

    All your personal data and information you transmit to us travels in encrypted form over the network, and is protected and encrypted before being sent to us for processing.

    For Visa and Mastercard payment only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is CES compliant, the system will contact the issuing bank for the buyer to authorise the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.

    The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using the SSL 256-bit protocol. Our system does not store any bank details of your credit card, but goes directly to the bank's Ecommerce POS (Point of Sale Terminal).

  • What is SSL?

    Recent advances in browser and server technology have made it easier to use web services without concerns related to electronic fraud. One example is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol:

    • Allows web browsers and web servers to authenticate each other.
    • Allows website owners to control access to particular servers, directories, files or services.
    • Allows sensitive information (e.g. credit card numbers) to be shared between the browser and the server, keeping it inaccessible to third parties.
    • It ensures that data exchanged by the browser and the server cannot be corrupted, either accidentally or deliberately, without being detected.
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